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KPN Integrated Annual Report 2021

Connecting everyone in the Netherlands to a sustainable future

Introduction by CEO

Into the future, together

Joost Voorwoord

Once again, online access was often the only door to the outside world and contact with others. The pandemic is accelerating the digitalization of our livesin countless areas and in unprecedented ways. The data usage on KPN’s networks, which broke records again last year, mirrored the various high and low points we all experienced.

We succeeded in making strong progress with our Accelerate to Grow strategy last year, thereby concretely demonstrating our purpose: we go all out to connect everyone in the Netherlands to a sustainable future. Our ambition is to make the Netherlands the best-connected country in the world – a country where everyone is secure online, and can reap the benefits the digital world has to offer.

The Netherlands builds a high-quality, future-proof digital infrastructure based on a fiber and 5G, enabling a first class internet experience. With our strategy, we are playing a leading role in this. Raising awareness and improving the security of digital life is increasingly becoming a clear part of our mission. After all, a sustainable future must, first and foremost, be a safe and secure one.

We continue to explore new paths so that we can remain a pioneer in the field of sustainability. KPN is the only telecommunications company to have been in the Dow Jones Sustainability World Index for 10 consecutive years.

“The data use on KPN’s networks, which broke records again last year, mirrored the various high and low points we all experienced.”

This will only be possible through collaboration with our stakeholders and partners – something we do with great conviction. After all this is how we will really make the Netherlands the best-connected country in the world.

Joost Farwerck
CEO and Chairman of the KPN Board of Management

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KPN Verkort Jaarverslag 2021 / 3 MB Download
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